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Term & Condition :
- General Term
1.1. By purchasing plant overseas, customer are aware that plant might not be in its best condition
when it arrives due to long transportation process and plant state (with or without root). It will take
some times to recover.
1.2.It is with best assumption that customer has the knowledge and experience to take care of the
plants.
1.3.It is customer’s responsibility to understand whether the plants are forbidden or not in their
country and understand the import requirement in their country.
1.4.Customer shall input the phone number and email address for DHL/EMS info. Many failure of
delivery caused by Customer Uncontactable. DHL Express requires acceptance signature on
delivery.
1.5.We don’t accept cancellation order after 2 days order received.
1.6.We accept return for dead plant,but not for dead leaf.
- Export Process
2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address
will be a reference for all Export Documents.
2.2. We don’t accept any request shipping with declare as Non Plant or other illegal action.
2.3. Please note that some countries require Import Permit or other document. It is customer
obligation to provide the required Import Permit. For example :
a. Customer from Canada is required to provide Import Permit.
b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic
Application for Certificates) from The Horticultural Marketing Inspectorate Government of
United Kingdom.
c. Customer from USA shall provide import permit for purchase more than 12 plants.
2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It
usually takes 10-14 working days.
- Custom & Shipping Process
3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled
up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as
secondary packaging.
3.2. We will provide tracking number DHL System.
3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In
term of delay, Customer shall contact DHL/EMS contact centre/ local call centre.
3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already
passed the quarantine inspection and meet customer’s country requirements.
3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of
bad preparation by Our Team, customer may propose plant replacement or refund. To be eligible for plants
replacement, pictures or video of the plants conditions must be sent as a proof,
within 24 hours after plants arrival.
Returns & Refund
I gladly accept returns and refund
Contact me within: 2 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or refund
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds
IF THE PLANT ARRIVES DEAD AND DAMAGED, WE WILL DO REFUND 80% OF THE PLANT PRICE. PLEASE SEND US THE PICTURE TO PROVE FOR CLAIM IT.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs and Phytosanitary Certificate fee are non-refundable. If you receive a refund, the cost of return shipping and phytosanitary certf fee will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your paypal / bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at {email} for questions related to refunds and returns.